Purity of Elements seeks to provide each customer with a satisfying experience. If you seek to return a product, the following identifies our return policy and procedures:

Eligible Returns

We accept for return unopened products if we receive such products within 14 days after your purchase date. We provide exchange or Purity of Elements credits; no refunds.


Defective or Damaged Products

Please inspect the product packaging for any damage or defects upon receipt. If you think a product is damaged or defective, please contact us promptly at info@purityofelements.com. To ensure prompt resolution, please (i) provide the order number along with your email address and phone number, and (ii) retain the original shipping package and the damaged or defective product for inspection. We will provide you instructions for returning any damaged or defective product to us at our expense and issue a refund for the price you paid for the product to the original purchaser’s method of payment or provide Purity of Elements credit. Your original shipping and handling charges will not be refunded, but any replacement for a damaged or defective product will be shipped to you free of charge.


Return Procedures

Return Procedures For any return: In your return, please include the return authorization number that we have provided you, and send via a traceable service to ensure delivery.


Purity of Elements Credits

Purity of Elements credits may be applied for products at purityofelements.com. Exceptions to this policy are made where required by applicable laws.